In this section you will find answers to the most frequent questions asked by V-Tell Subscribers.
V-Tell is a Global Mobile Network Operator, which services Subscribers around the world. A single V-Tell SIM card allows You to have unlimited amount of permanantly active phone numbers from over 45 countries on one device.
V-Tell services cover 204 countries. Сlick here to find out.
V-Tell provides Subscribers with: one Sim card for all active phone numbers, monthly fixed rates, roaming - free Home Zone, Local Caller ID, phone number portability.
No, it is not required to sign a year contract with us. However, we offer discounts for year contracts.
In order to become a V-tell Subscriber you need to provide a Photo ID.
After choosing a tariff plan that suits you the most, please pick a phone number from the ones that we offer. If you want to have any specific digit combinations this option is available for extra charge. Please contact our Customer Service Department if you have any questions.
Multi Numbers Service allows you to have unlimited amount of active phone numbers. Your calling party gets in touch with you at local rates of his home country which is your additional number that is added to your SIM-Card.
A tariff plan includes one free foreign number.
If you do not have the number of the country which you are calling to, your main number will be displayed on the phone screen.
You can switch to V-Tell easily.
Your calling party sees a local phone number you choose.
Portation usually takes 10 calendar days.
We provide delivery services of our SIM cards worldwide.
Delivery service for our Subscribers is free.
When a phone call is made, the number is automatically selected to be displayed on the partner’s phone screen, you do not need to choose anything manually. The number will be permanent, you can give it as your personal contact number.
If you enter wrong PIN 3 times, you will be asked for a PUK number which is displayed on your SIM card.
To change your plan just go to My V-Tell, then click on Plan Change.
A Home Zone includes 45 countries where you communicate at no extra charge over your monthly plan.
Due to rapidly growing innovations, the telecom market is continuously evolving. V-Tell offers different packages where Home Zone differs depending on our customers' needs.
V-Tell Home Zone is the bundle of 45 countries. HZ bundle can't be changed by a Subscriber.
No matter how much data you use, your Internet service will never be interrupted. You will be notified via SMS, then you could either upgrade your plan or an international fee for each Mb used will be applied. Cost of Internet is determined by the country where you are located.
We use prepaid system. Your bill is paid on the 1st of every month. You can sign up any day of the month, we will prorate your first bill.
If the country is not included in our HZ, you will be charged additionally, the notification will be sent to you via sms.
Call our Customer Care at +7 (958) 900-9090 to find out about corporate discounts.
Your Rate Plan and optional number fees will be debited from your credit card on a monthly recurring basis. Any out-of-bundle usage will be debited from your account. You need to recharge your account before being able to use out-of-bundle services. You can Top-up (recharge) your account via your Selfcare app and the Selfcare web portal.
We offer a convinient Autopay option. In addition, you can pay on our website https://pay.v-tell.com or via V-Tell mobile application.