In this section you will find answers to the most frequent questions asked by V-Tell Subscribers.
To become a V-Tell Subscriber, please choose a tariff and the way you prefer to receive your SIM card.
Yes, certainly, it is possible.
V-Tell is an international mobile network operator that provides mobile services around the world. V-Tell services Subscribers are people with active international contacts. V-Tell is the most convenient way to communicate with your loved ones who live abroad. You can make and receive calls to the number that is familiar to your friends! The convenience is one device that is always with you, you are always in touch as well as you have fast internet every time and everywhere.
More information about us you can find here.
1. No-Roaming network around the world.
2. Unlimited quantity of additional foreign phone numbers on your V-Tell SIM card. Therefore, you do not need to use additional devices.
3. On the partners's phone screen you are calling to, it willl be always the local number of his/her home country.
We offer more countries for less money.
A dual-SIM card phone can maintain only 2 numbers at the same time, but we offer unlimited amount of additional foreign numbers. You do not need to keep / maintain the accounts on several SIM cards. Everything is in one V-Tell SIM card!
V-Tell services covers 178 countries:
Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Benin, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chile, China, Colombia, Republic of the Congo, Democratic Republic of Congo, Costa Rica, Ivory Coast, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, French Guiana, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Madagascar, Malaysia, Maldives, Malta, Martinique, Mauritania, Mauritius, Mexico, Moldova, Monaco, Montenegro, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Netherlands, Antilles (Netherlands), New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, State of Palestine, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Puerto Rico (US), Qatar, Romania, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Republic of Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Virgin Islands (USA), United States, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zimbabwe.
We have the most advantageous offers on Russian mobile market, whether you travel frequently or call abroad often.
We provide our Subscribers with individual discounts. For example, when several Subscribers are connected and use our service (could be your partners, relatives or friends, etc., starting from the group of 5 people) or if the subscription fee is paid for a year in advance. The discounts are always being offered.
Home Zone - includes 45 countries, where you communicate at no extra cost over your monthly payments.
Due to rapidly growing innovations and increasing competition, the telecomm market is constantly evolving. We, V-Tell, develop new monthly plans and package offers for our Subcsribers, where Home Zone differs depending on our customer's needs.
The number of countries depends on the monthly plan you choose. We have an optimized set of countries for people with active international contacts. We permanently add and adjust our proposals taking into consideration the wishes of our Subscribers.
Information about our new offers appears on our website v-tell.com.
When calling HZ countries, the minutes from your existing package are charged. When calling Russian numbers, the minutes from a Russian package are charged.
Changing you monthly plans is free of charge for you.
Your Internet service will never be interrupted. You will be notified via SMS; then you could either upgrade your plan or an international fee for each Mb used will be applied. Cost of Internet is determined by the country where Subscriber is located.
When contacting V-Tell / WhatsApp / Viber support service: +79589009090
We use prepaid system. Your bill is paid on the 1st of every month. You can sign up any day of the month, we will gladly prorate your first bill.
If the country is not included in our HZ, you will be charged additionally, the notification of low balance will be sent to you via sms.
In addition to the Multi Numbers Service, we are happy to provide you with the following Services:
Smart Caller ID.
Conference call up to 7 people at the same time.
Call Waiting - when a second call is received while the Subscriber is in conversation, a special sound signal will notify the Subscriber of the second line.
45 countries of the Home Zone in the tariffs "V":
Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Egypt, France, Germany, Gibraltar, Greece, Guadeloupe, Guiana, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Puerto Rico (US), Russia, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States, Virgin Islands (USA).
43 countries of the Home Zone in the tariffs "H":
Austria, Belgium, Bulgaria, United Kingdom, Hungary, Virgin Islands (USA), Guadeloupe (Fr.), Germany, Gibraltar (Eng.), Greece, Denmark, Israel, Ireland, Iceland, Spain, Italy, Canada, Cyprus, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Martinique (Fr.), Monaco, Netherlands, Norway, Poland, Portugal, Puerto Rico (USA), Russia, Romania, USA., Slovakia, Slovenia, Finland, France, French Guiana (Fr. .), Croatia, Czech Republic, Switzerland, Sweden, Estonia.
Corps are offered various discounts.
From Russia to Russia - the minutes provided for Russian package will be written off.
From Russia to Italy - since Italy is a part of your HZ, no additional charges will apply.
From Russia to Moldova - Moldova is not included in our HZ, therefore additional charges will be applied to your monthly payment.
Multi Number Service allows Subscriber to select additional foreign numbers.
Your Partner can call you at local rates to the local number of his country, which is your additional number that you add to your SIM-Card.
The tariff plan includes one free foreign number.
Cost of service: the cost of connecting each additional number - 9,95 EUR / 12 USD / 750 RUB;
monthly fee for each additional foreign number - 9,95 EUR / 12 USD / 750 RUB;
Monaco is included in the HZ, which means that you will receive all the services included in your monthly plan. Unfortunately, an additional Monaco number cannot be purchased; as alternative, we offer French number which serves the same purpose. "Why not?". Some countries, including Monaco, do not allow to sell their numbers to other countries.
Order a number through your Personal Account (via our website or mobile application):
- Order phone number through V-Tell website.
- Order phone number by phone +7958900900.
- Order phone number by email firstname.lastname@example.org.
- Order phone number via social media platforms: Viber, WhatsApp.
- Order phone number in V-Tell office.
Yes, you can buy an additional number remotedly online. Just fill in an application request online or via V-Tell mobile app.
If you do not have the number of the country which you are calling to, your main number will be displayed on the phone screen (for example: your existing Russian number).
Your personal control of Smart CLI (ADAPTIVE NUMBER IDENTIFIER) function is not available at the moment, but we are working in this direction very hard. Soon you will be able to choose the number you want to be displayed on your mobile device.
Subscriber can switch his phone number to V-Tell network easily. It ussually takes less than 10 calendar days.
Yes, you can transfer your foreign number to V-Tell, but unfortunately not all numbers are subject to be ported. It will take some time, we thank you for your patience. Could you please leave your personal contacts and we will get back to you as soon as possible.
Once the Subscriber decides to port his phone number from abroad, the process usually takes no longer than 30 calendar days. We will make sure that the transition process will be as smooth as possible.
We provide delivery services of our SIM cards worldwide.
Delivery Service for our Subscribers is free.
When a phone call is made, the number is automatically selected to be displayed on the partner’s phone screen, you do not need to choose anything manually. The number will be permanent, you can give it as your personal contact number.
Yes, you can purchase a "unique phone number". This service is charged separately, depending on the type of the number. If you already know which number you want, let us know the desired combination of figures, we will be able to match a number and let you know its cost.
Your Rate Plan and optional number fees will be debited from your credit card on a monthly recurring basis. Any out-of-bundle usage will be debited from your account. You need to recharge your account before being able to use out-of-bundle services. You can Top-up (recharge) your account via your Selfcare app and the Selfcare web portal.
We offer a convinient Autopay option. In addition, you can pay on our website https://pay.v-tell.com or via V-Tell mobile application.